Contact our support team

Q: Contact information

Email: hello@digitaldownloadsapp.com In-app chat: Login to your account and click the "Help" button to start a conversation.

Have a question? We're here to help

Don't hesitate to reach out to us – we're here and happy to help you with any questions you may have.

Visit help center

Meet our support team

Our friendly support team is here to help you, with a typical response time of under 30 minutes. Please note that response times may be slightly extended during weekends and public holidays. Your satisfaction is our priority, and we're committed to providing the assistance you need whenever you reach out to us.

Visit help center

Contact information

Email: hello@digitaldownloadsapp.com

In-app chat: Login to your account and click the "Help" button to start a conversation.

Help center

Visit our help center for articles and how-to-guides.

Opening hours

We are available 24/7, 365 days a year. Typical response time is under 30 minutes.

Visit help center

10 stars! Best customer support team ever! I don't usually do reviews, but the service was so top notch that I have to give a review.

- SAKENOTE

Ready to get going?

View and install Digital Downloads Pro in the Shopify App Store.
It's free to try and has 24/7 support available.

View in Shopify App Store

Danish design

Our apps are built for Shopify stores seeking user-friendly solutions with a focus on great design and brandability. Designed and built in Copenhagen.

12+ years of experience

Experience speak volumes about reliability and expertise. We've perfected our skills over the years, making us a trusted partner.

Best-in-class

From multi-currency and multi-language support to integrating the latest Shopify features, we're committed to setting the standard.

Outstanding support

Our professional, friendly and human support team are available round-the-clock, every day of the year.